Methods for predicting call center incoming call volume using AI and Excel.
Time series analysis using machine learning by AI (artificial intelligence)! Introducing AI utilization examples and AI implementation cases.
Call forecasting in a call center refers to predicting the volume of incoming calls, such as inquiries from customers, that the center will receive. One of the major factors that increase the operational costs of a call center is the labor costs of communicators. Ideally, operations should be conducted in a way that provides sufficient customer satisfaction by appropriately staffing the contact center. In this article, we will introduce methods for achieving call forecasting using Excel and time series analysis through machine learning with AI (artificial intelligence). *For more detailed information, please refer to the related links. Feel free to contact us for further inquiries.*
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